Grievance Procedure
Formal process for employees to raise complaints about treatment, conditions, or management.
Real World
In 2017, Uber faced high-profile grievances from drivers over pay and conditions; without a clear formal grievance procedure, disputes escalated to public legal action and reputational damage.
Exam Focus
In 'explain' or 'analyse' questions, link grievance procedures to employment law compliance and reduced tribunal risk for full marks.
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