Empowerment (HR)
Giving employees authority and responsibility to make decisions affecting their work.
Real World
Pret A Manger gives shop staff authority to offer customers free items at their own discretion, which boosts staff ownership of the customer experience and reduces the need for supervisory intervention.
Exam Focus
Link empowerment explicitly to a motivation theorist (e.g. Herzberg's responsibility, Maslow's esteem) to access top-band marks.
How well did you know this?