Job Enlargement
Expanding job scope horizontally; adding more tasks at same level.
Real World
Royal Mail gave postal workers additional tasks such as parcel tracking updates and customer notifications alongside their delivery rounds as part of a job enlargement programme.
Exam Focus
Distinguish job enlargement (horizontal — more tasks, same level) from job enrichment (vertical — more responsibility) — confusing these is a common exam error.
How well did you know this?