Soft Skills
Transferable interpersonal/communication abilities: teamwork, communication, problem-solving, leadership, adaptability.
Real World
When Satya Nadella became Microsoft's CEO, he prioritised empathy and collaborative leadership — soft skills credited with transforming the company's culture and driving its turnaround from 2014 onwards.
Exam Focus
Contrast soft skills with technical skills in context — examiners reward candidates who explain why soft skills matter for specific roles or situations.
How well did you know this?