Quality Management
Systematic approach ensuring products/services meet standards consistently.
Formula
Total Quality Cost = Prevention Costs + Appraisal Costs + Failure Costs
Real World
Apple's quality management system covers everything from supplier audits to in-store Genius Bar feedback, ensuring consistent product standards across millions of units globally.
Exam Focus
For 'evaluate' questions, argue that investing in prevention costs reduces expensive failure costs long-term.
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