Total Quality Management (TQM)
Comprehensive approach making quality responsibility of all employees.
Real World
Toyota's production system embeds TQM by empowering any worker to stop the assembly line if a defect is spotted, giving Japan's auto industry a global quality reputation.
Exam Focus
Distinguish TQM (culture-wide, preventative) from quality control (end-stage inspection) — examiners penalise conflation.
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