Control (Quality)
Inspection/testing during/after production ensuring standards.
Formula
Failure Rate = (Defective Units / Total Units Produced) × 100
Real World
Samsung's quality control teams inspect Galaxy smartphones at multiple production stages; despite this, the Galaxy Note 7 battery fault slipped through, costing the company over $5 billion in recalls.
Exam Focus
'Assess' quality control questions require a judgement on cost of inspection versus cost of defects reaching customers.
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