Resistance to Change
The tendency of individuals and groups within an organisation to oppose or slow down the implementation of change, often...
Real World
When British Airways attempted to introduce electronic rostering in 2003, staff staged a wildcat strike that grounded over 500 flights — illustrating how poorly communicated change can trigger costly resistance even for operationally sound decisions.
Exam Focus
For 'explain' questions on resistance, always state the cause AND the consequence on the business — one mark for each element.
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