Organisational Change
Any significant alteration to the structure, culture, processes, systems, or strategy of an organisation.
Real World
When COVID-19 hit in 2020, Pret A Manger underwent rapid unplanned organisational change — closing stores, cutting 2,800 jobs, and pivoting to a coffee subscription model to survive the loss of its city-centre customer base.
Exam Focus
Distinguish planned from unplanned change in context questions; unplanned change typically carries higher risk and requires faster, less consultative responses.
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