Resistance to Change
The tendency of individuals and groups within an organisation to oppose or slow down the implementation of change, often...
Real World
When British Airways tried to introduce electronic rostering for check-in staff in 2003, workers staged a wildcat strike within hours, grounding 100,000 passengers — a high-profile example of resistance derailing poorly communicated change.
Exam Focus
For 'discuss' or 'evaluate' questions, always explain the root cause of resistance (e.g. fear of job loss) before assessing how management should respond.
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