Grievance Procedure
Formal process for employees to raise complaints about treatment, conditions, or management.
Real World
In 2017, multiple Google employees used formal grievance procedures to raise concerns about workplace harassment, ultimately leading to policy changes and a global employee walkout, highlighting how grievance procedures affect company culture.
Exam Focus
For 'explain' questions, always state the step in the procedure AND why it matters for the business or employee — both are needed for full marks.
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