Empowerment (HR)
Giving employees authority and responsibility to make decisions affecting their work.
Real World
At Ritz-Carlton hotels, every employee — including housekeepers — is empowered to spend up to $2,000 per guest without management approval to resolve complaints and ensure customer satisfaction.
Exam Focus
Link empowerment explicitly to a motivator (e.g. Herzberg's achievement/responsibility) rather than treating it as a standalone concept.
How well did you know this?